CargoLedger B.V. Privacy Policy — last updated 12 July 2026.
CargoLedger B.V. provides software and services for digital transport documents, logistics processes and logistics data exchange.
For personal data that CargoLedger processes for its own purposes, the data controller is:
CargoLedger B.V., Sint Janslaan 6, 1402 LT Bussum, the Netherlands. Trade register (KvK) number: 69729492. VAT ID: NL857986946B01. Email: info@cargoledger.nl.
When CargoLedger processes personal data on behalf of a customer — for example in digital transport documents, trip dossiers, delivery documents or user accounts — CargoLedger generally acts as a processor. The relevant customer is then the data controller.
This Privacy Policy applies to the processing of personal data of:
Our services are aimed at businesses and professional users, not at children.
The personal data we process depends on your relationship with CargoLedger and the features used.
We may process the following data:
To provide and manage our services, we may process:
We do not ask users to provide more personal data than necessary for their business use of our services.
Depending on how the platform is used, personal data may appear in:
CargoLedger generally processes this data on behalf of the customer who uses the platform and determines the purpose of the processing.
We may also process:
We process personal data for the following purposes:
We do not use personal data for advertising profiling and we do not sell personal data.
CargoLedger only processes personal data when a valid legal basis exists. Depending on the situation, this may be:
When processing is necessary to perform a contract or to take steps at your request before entering into a contract.
This applies, for example, to:
When we must process or retain data to comply with a legal obligation, for example regarding administration, taxes, transport documentation or cooperation with competent authorities.
We may process personal data when this is necessary for a legitimate business interest and the interests or fundamental rights of the individual concerned do not override it.
Our legitimate interests may include:
When processing is based on consent, that consent can be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
This may be relevant, for example, for optional device permissions, such as access to location, camera, photos or notifications.
When a customer uses CargoLedger to process transport documents, driver data, delivery data, photos, signatures or other logistics data, the customer generally determines:
In that case, the customer is the data controller and CargoLedger is the processor.
CargoLedger processes this data solely in accordance with its agreements with, and instructions from, the customer, except where the law requires us to act otherwise.
Requests regarding personal data in a transport document, logistics dossier or customer account should generally be directed first to the organisation that provided the account or manages the relevant transport order. CargoLedger supports its customers in handling such requests.
CargoLedger offers a business mobile application via the Apple App Store and Google Play.
Depending on the features used, the app may request access to:
A device permission is only requested when a feature needs it. Users can manage granted permissions via their device settings. Refusing or disabling a permission may mean that the relevant feature does not work, or does not work fully.
As providers of their app stores, Apple and Google may independently process data about downloading, installing and updating the app, the device used and how the app performs. This processing is subject to Apple’s and Google’s respective privacy terms.
User accounts are created by CargoLedger or by an authorised administrator of the customer. Users cannot create an account independently in the mobile app.
Administrators can manage, deactivate or delete user accounts via the desktop version of the CargoLedger platform.
A user can submit a request for modification, deactivation or deletion to:
When an account is terminated, access to the platform is blocked. Personal data is deleted or anonymised insofar as it is no longer necessary.
Data may be retained after account termination when it forms part of:
Deleting an account therefore does not necessarily mean that all data in which the user appears can be deleted immediately.
We use Matomo Cloud to gain insight into the use, performance and security of our website.
This may involve processing, among other things:
Matomo is configured so that:
We use this information on the basis of our legitimate interest to analyse and improve our website, content, security and usability.
We may share personal data with parties necessary for our business operations and service delivery.
We use Mijndomein for our domain name, DNS and business email. As a result, Mijndomein may process email addresses, correspondence content, attachments and technical sending/receiving data.
We use Matomo Cloud for privacy-friendly website analytics without cookies and with IP anonymisation.
We use Amazon Web Services for hosting, data storage, databases, backups, logging and other technical infrastructure. Primary hosting and storage take place in AWS regions within the European Union.
Apple is involved in the distribution and management of our iOS app via the Apple App Store.
Google is involved in the distribution and management of our Android app via Google Play.
Personal data may also, where necessary, be provided to:
Where required, we enter into data processing agreements with parties that process personal data on behalf of CargoLedger.
We aim to process and store personal data within the European Economic Area.
Some suppliers operate internationally. As a result, access to or processing of personal data may in certain cases take place from a country outside the European Economic Area.
When personal data is processed outside the European Economic Area, we ensure a valid transfer mechanism and appropriate safeguards are in place. This may, for example, be based on:
More information about the applicable safeguards can be requested via info@cargoledger.nl.
We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a longer retention period is legally required or justified.
When determining the retention period, we take into account:
Contact and prospect data is deleted when it is no longer relevant to the business relationship, unless retention is necessary for administration, evidence or a legitimate business interest.
Account data is deleted or anonymised after the account and service delivery have ended, insofar as the data is no longer needed.
Transport data that we process as a processor is retained or deleted in accordance with the agreements and instructions of the relevant customer.
Backups may still contain personal data for a limited additional period. This data is not actively reused, except when recovery is necessary.
CargoLedger takes appropriate technical and organisational measures to protect personal data against:
Depending on the processing, these measures include, among other things:
No system can guarantee complete security. In the event of a security incident, we act in accordance with our legal and contractual obligations.
For its own business purposes, CargoLedger does not make decisions based solely on automated processing that produce legal effects or similarly significant effects for individuals.
When a customer uses features within the platform for its own decision-making, the customer is responsible for how these features are deployed.
Depending on the circumstances, you have the right to:
A request can be sent to info@cargoledger.nl.
Please include enough information to identify which data the request relates to. We may ask for additional information to verify the identity of the requester. We do not ask for more identifying information than necessary.
Where CargoLedger processes data solely on behalf of a customer, we may forward the request to that customer or ask that the request be submitted directly to that organisation.
We respond within the statutory period. This period may be extended for complex or extensive requests. In that case, we inform the requester accordingly.
A request is generally free of charge. For manifestly unfounded or excessive requests, we may, under the applicable legal conditions, charge a fee or refuse to act on the request.
Do you have a complaint about how CargoLedger handles personal data? Please contact us first, preferably at info@cargoledger.nl, so we can investigate the complaint.
You also have the right to lodge a complaint with the Dutch supervisory authority:
Autoriteit Persoonsgegevens
More information and the complaint form are available via the website of the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
Our website and services may contain links to websites or services of other organisations. CargoLedger is not responsible for the content or privacy practices of these external parties.
We advise reviewing the relevant organisation’s privacy policy before providing any personal data.
CargoLedger may amend this Privacy Policy when our service delivery, data processing or applicable legislation changes.
The most current version is published on our website. The date at the top of the policy shows when it was last updated.
For significant changes, we may additionally inform customers or users.
For questions, requests or complaints about privacy, you can contact:
CargoLedger B.V., Sint Janslaan 6, 1402 LT Bussum, the Netherlands. Trade register (KvK) number: 69729492. VAT ID: NL857986946B01. Email: info@cargoledger.nl.